WHAT IS OUR RETURN POLICY?
Due to the nature of our product, all sales are final. However, we know damages can occasionally occur and we do have a policy for replacement of damaged goods. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement.
HOW TO SUBMIT A RETURN REQUEST?
If the item received is damaged in any way, you may submit a replacement request. Please send your request to email@example.com with a subject line of “REPLACEMENT REQUEST: [your_order_number]”. In the email, please include the:
- Order number
- Reason for replacement
- Condition of the item
- Photos of the item
Our customer service team will review your request and respond within 1-3 business days.
You can always contact us for any question at firstname.lastname@example.org