WHAT IS OUR RETURN POLICY?
Due to the nature of our product, all sales are final. However, we know damages can occasionally occur and we do have a policy for replacement of damaged goods. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement.
HOW TO SUBMIT A RETURN REQUEST?
If the item received is damaged in any way, you may submit a replacement request. Please send your request to firstname.lastname@example.org with a subject line of “REPLACEMENT REQUEST: [your_order_number]”. In the email, please include the:
- Order number
- Reason for replacement
- Condition of the item
- Photos of the item
Our customer service team will review your request and respond within 1-3 business days.
You can always contact us for any damage question at email@example.com.
To return your product, you should mail your product to: PO Box 340, Alliance, NE, 69301, United States.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.